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Customer Service

Delivery Charges
Orders over €75 are delivered free of charge within Ireland (32 counties). Orders less than €75 will be charged at €10 for delivery within Ireland (36 counties).
Orders over €75 are delivered free of charge to mainland U.K. Orders less than €75 will be charged €15 for delivery to mainland U.K.
Orders will be confirmed by email as soon as possible.
As most of our fabrics are in stock we aim to fill 80% of orders within 7 working days. Where fabrics are out of stock, we will advise of soonest delivery date or offer the option of a refund. If orders are required urgently, please advise by email.
For customers outside of Ireland and the U.K please email for delivery quotation.
Returns
If on delivery of goods you find the packaging damaged please inform the courier and state package damaged on delivery note. When you sign and accept delivery of goods you are agreeing there is no visible damage to the package, therefore no replacement will be considered.
Ownership
All goods remain the property of Material World until paid in full. Goods will be delivered to the address provided and will remain our risk until delivered. It is the customer's responsibility to be available to accept delivery and once delivery has been accepted the goods become the customers responsibility.
Cancellations
Once we receive your order and payment your goods will be prepared immediately for dispatch. Therefore any cancellations where fabric has been cut will not be considered.
Faults
Fabrics will be checked and double checked prior to dispatch. However if the customer finds a fault in the fabric, the fabric in question may be returned to Material World. If a fault is established, a refund or replacement will be offered and the cost of postage will be refunded.
Our Products
Natural blemishes occur in silks, cottons and linens. These are not faults, but are a feature of natural fabrics.
Without notice we reserve the right to remove or change any product.
Please note shades can vary slightly from the image on our website or from sample supplied.
Our products are not fire retardant. For domestic seating or commercial use any fabric will need to receive the appropriate fire retardant treatment. We can supply a quote for the standard of treatment required on request.
Samples
Before placing an order we advise customers to avail of our sampling service. Our samples are charged at cost price plus postage and customers making a follow on purchase will have the full cost of all samples deducted from their purchase order.

Samples are charged as follows:

  • €1.00 per sample, postage included to Ireland or mainland U.K
Sample sizes are as follows:

  • 10.5cm × 10.5cm or 6" × 6"
Customers requiring larger samples please email for quote.
Fabric calculations
Where customers are making a fabric purchase, Material World can calculate amounts of fabric required. Please be aware that is our recommendation and is not binding. Please e-mail fabric reference, pole or rail size, finished length and style required (e.g. French Pleat, Pencil Pleat, Eyelets etc. ).
Where fabric has been cut, returns will not be considered.